Shipping Policy
SHIPPING POLICY – The Smith Sisters
Average Delivery Time
We aim to deliver your order as quickly and smoothly as possible.
Orders are typically processed within 1 – 3 working days.
In most cases, processing takes one working day. Orders placed on Friday evenings or during the weekend may require slightly more time.
Once your order has been processed, it will be dispatched.
Estimated delivery time is 8 – 12 working days, depending on your location.
Please note that delivery times are estimates and may vary due to factors outside our control.
If you have any questions about your order, you can always reach us at:
support@smithssisters-asheville.com
Placing an Order
Ordering from The Smith's Sisters is designed to be simple and secure:
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Visit the product page of the item you wish to purchase.
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Click “Add to Cart.”
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Ensure you have selected the correct variant (size, color, style).
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Click “Proceed to Checkout.”
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Enter your shipping details carefully.
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Continue to shipping and payment.
All orders include free worldwide shipping.
Payment Options
All payments are processed through secure, SSL-encrypted payment providers.
We currently accept:
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Credit Card (AMEX, Mastercard, Maestro, Visa)
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EPS
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Immediate Transfer
If you experience any payment issues, please contact:
support@smithssisters-asheville.com
Shipping Costs
We proudly offer free shipping on all orders.
There are no hidden fees and no minimum purchase requirements.
Please note that any applicable customs duties, taxes, or import fees remain the responsibility of the customer.
Shipping & Fulfilment
To offer our collections at fair and accessible prices, we work with international fulfilment partners.
Orders are shipped directly from our global suppliers.
This allows us to maintain competitive pricing while ensuring reliable delivery.
In some cases, shipments may be sent in separate parcels.
Delays
While we do our best to meet the estimated delivery times, delays may occasionally occur due to:
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High order volumes
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Customs processing
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Carrier disruptions
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Global logistics conditions
We appreciate your patience and understanding.
Questions
For any shipping-related questions or concerns, please contact us at:
support@smithssisters-asheville.com